Over a month ago I ordered internet service from at&t. Today I realized I still haven't gotten a bill so I thought I should try and figure out why. After having to change my password for my "att.net" email (because I'd never even looked at it) and then having to change the password on my modem (which took about 10 minutes for the computer to do) I found out I had 2 emails from the billing department. Both of them said I needed to update my billing information in order to keep my internet service.
REALLY?
I've only had my internet on for 1 month and they've already screwed up my billing info.
They gave me a phone number to call or a link. Wanting to avoid the annoying phone call to India I opted for the link thinking it would take me right where I needed to go in order to update my information and fix the problem. When I saw where it took me I couldn't help but think...
REALLY?
There were no less than a bazillion different options which after at least 20 minutes just brought me right back to where I started and I still don't think I solved the problem. After going in circles I finally decided it would probably just be faster to call and talk to a person so I call the 1-800 number they gave me in the e-mail.
The FIRST lady I talked to said she didn't even see a problem... from what she could tell I had a zero balance, I knew that was wrong since I still hadn't paid for the 80 dollar router I ordered so she transferred me.
REALLY?
I'm telling you I've never paid anything to your company but you think I have a balance of 0... please let me talk to someone else.
The second person I talked to wasn't the right person either.
The third person (whose name was "Harry"...with an Indian accent ...right) said he would need to transfer me too.
REALLY?
Oh don't worry I'll make sure I get you to the person you need to talk to this time.
I knew he didn't get me to the right person the second she picked up the phone and said she was from the repair department.
REALLY?
I have a BILLING problem. By this point I start to cry. I'm sick. I've wasted over an HOUR of precious NAP time trying to figure this thing out. and holy cow this was the 4th person I talked to and it was OBVIOUSLY not the right person.
FINALLY
the 5th lady I talked to (who was American and from the BILLING department..go figure) fixed the problem in 30 seconds.
REALLY?
I spent over an hour trying to get this worked out and it only took you 30 seconds..............
REALLY?
Out of Town
12 years ago
4 comments:
WHAT A NIGHTMARE!! I feel like thats my job everyday is transfering pl to where they need to go. At&t sucks no matter what you use them with...my cell phone w/ them was horrible..it's a long story. Well good thing you got it figured out I got a head ach reading that b/c I was getting so mad.
UGH, that's ridiculous. They should have credited your account with whatever you owed just for your trouble ...thus making it a zero balance. :)
SO FRUSTRATING! I can't stand internationally outsourced employment. CRAZY.
yeah, I'm not a fan of AT&T either. Our cell phones are through them and we have never had any real problems, but I know people who have major problems. When I have a problem I prefer to go into the store and talk to them personally. I hate the run around on the phone and internet.
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